![]() I had an issues recently with a driver and cannot get in contact with anyone. Sometimes issues arise basic clicking on choices provided can’t fix. I have a background in customer service and this is where she is lacking. He gets 5 stars from me and is the only reason I would use you guys again. I then had to turn around and order another driver who was probably built one of the best drivers I’ve ever had. I tried calling her but the call would not be accepted by her. I received some sort of notice either from you or from her that she couldn’t wait any longer the flight times were between 140 and 150 I was outside at 1:53 and she drives off? Telling me she can’t wait any longer. I was actually outside when she drove off. So we got in there in plenty of time, got my baggage, and then went outside. I gave my flight number and the times it was expected in and obviously no one checks to make sure they’re on time. I had knee surgery back in July and I’m still recuperating but I can move around without any kind of apparatus. I would suggest that you ask the people that are signing up for your service if they have any sort of permanent disabilities that would hinder them getting to your car in a timely manner, or anything along those lines. If I could give you a little feedback in regards to your company. Today’s experience however left a lot to be desired the original driver that was to pick me up, was not what I expected. The driver I had on Thursday morning was exceptional she was everything you would want very friendly on time, and very personable. Review of Thursday’s and today’s experience. This week alone has made me rethink using Lyft altogether because I have yet to run into these problems with Uber in the last 6 months. (I live only a 7 min drive from my pickup). I ended up having to switch to Uber and “luckily” I was able to find one less than 20 min away but that meant I didn’t get home until an HOUR after I had scheduled a Lyft to pick me up. Normally I would just try to catch a bus, but it was so late that the buses weren’t even running. I was left pregnant and alone outside after 10PM without another ride available to me. There should be a way to report these drivers. When I didn’t she drove within 2 mins of my location and then cancelled on me! I waited over 35 minutes just to be left stranded. With my last scheduled ride, the woman waited 10 mins in one place after finishing her trip before mine, very obviously trying to force me to cancel. So not only am I getting picked up well past my latest estimated time of pick up, sometimes I can’t even find another ride AFTER being cancelled on. And mind you, I SCHEDULED these rides way in advance. In the last week alone, I’ve had drivers cancel on me multiple times AFTER making me wait between 10-30 mins for the ride. I typically schedule my rides anywhere from 2hrs-24hrs before I need them. As a pregnant working mom, time is very important to me.
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